jilima Privacy Policy

When you create an account on jilima, we collect the personal details you provide during registration, including your full name, date of birth, email address, and contact number. We also collect a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement for online gaming in the Philippines. During the course of your activity on the platform, we automatically gather technical data such as your device type, browser version, IP address, and session timestamps. Payment-related information, including transaction amounts, payment method details, and processing records, is collected whenever you make a deposit or request a withdrawal. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All data collection is carried out for specific, legitimate purposes and is limited to what is necessary to operate the platform safely and in compliance with applicable regulations. You will always be informed of the categories of data we hold about you upon request.

The personal information we collect is used primarily to create and manage your account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our obligations under applicable law. We use your data to deliver the services you have requested, including access to the Game lobby, Fish Game titles, and any active Promotions you choose to participate in. Technical data helps us maintain platform performance, detect unusual activity, and protect the security of all player accounts. We may use your contact details to send you important account notifications, such as transaction confirmations, security alerts, or updates to our policies. Where you have opted in, we may also send you information about relevant offers or platform updates, and you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All processing activities are carried out on a lawful basis, and we retain data only for as long as it is needed for the purpose for which it was collected.

jilima does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obliged to do so. If jilima undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share aggregated, anonymised data that cannot be used to identify any individual for analytical or reporting purposes. Any third party that receives your data on our behalf is required to handle it in accordance with applicable data protection standards and is not permitted to use it for any purpose beyond the specific service they provide to us. We review our data-sharing arrangements regularly to ensure they remain appropriate and proportionate.

Our platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your experience as a player in the Philippines. Essential cookies are necessary for the platform to operate and cannot be disabled, as they handle functions such as keeping you logged in and maintaining your session security. Performance cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise page load times on mobile devices. We do not use third-party advertising cookies or share browsing data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features on the platform. When you first visit the site, you will be presented with information about our use of cookies, and continued use of the platform constitutes your acceptance of essential cookies. If you have questions about specific cookies in use, our support team can provide further details through the channels available within your account.

As a player registered on jilima, you have the right to request access to the personal data we hold about you at any time, and we will respond to such requests within a reasonable timeframe. If any of the information we hold is inaccurate or incomplete, you have the right to request that it be corrected, and we will update our records accordingly. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to comply with. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data has been handled in a way that does not comply with applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team through the channels available within your account, and we will guide you through the process. We are committed to responding to all data-related requests promptly and transparently.

We apply technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view sensitive information, and regular reviews of our security practices to address emerging risks. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong password and not sharing your login credentials with anyone. Personal data is retained for as long as your account remains active and for a further period as required by applicable law or regulatory guidance after account closure. Transaction records and identity verification documents may be retained for longer periods to comply with anti-money laundering and financial record-keeping obligations. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you have concerns about the security of your account, please contact support immediately through the channels available within your account dashboard.